SargNet ("we", "us", "our") is committed to protecting the privacy of every person we interact with — including nursing and care staff, clients, healthcare facilities, and website visitors. We recognise that the personal information you share with us is provided in trust, and we take our obligations under Australian privacy law seriously.

This Privacy Policy applies to all personal information collected by SargNet in connection with our nursing staffing and placement services and our website.

This policy applies to personal information collected about:

The type of information we collect depends on your relationship with us. We only collect information that is necessary for our business functions.

For nursing and care staff and job applicants, we may collect:

• Full name, date of birth, and contact details (address, phone, email)
• AHPRA registration number and registration status
• Qualifications, certifications, and employment history
• National Police Clearance certificate
• Working with Vulnerable People (WWVP) check details
• Tax file number and superannuation details (for payroll purposes)
• Bank account details for payment processing
• Emergency contact information
• Immunisation records and relevant health clearances
• References and performance-related information

For clients and healthcare facilities, we may collect:

• Contact names, phone numbers, and email addresses
• Organisation name, ABN, and billing details
• Service requirements and care needs
• Details about care recipients (only as necessary to match appropriate staff)

We collect personal information in the following ways:

• Directly from you — via registration forms, employment applications, phone calls, emails, or in-person meetings
• Through our website — via contact forms, enquiry submissions, or job application portals
• From third parties — including referees, AHPRA registration searches, police clearance providers, and previous employers (with your consent)
• From healthcare facilities — feedback or information provided by client facilities about staff performance or care requirements
• Automatically — technical information collected when you browse our website (see Section 8)

Where practicable, we will collect personal information directly from you. We will notify you at the time of collection (or as soon as practicable) about why we are collecting it and how it will be used.

We use personal information only for the purposes for which it was collected, or directly related purposes. These include:

• Assessing suitability and placing nursing and care staff with client facilities
• Verifying professional registrations, qualifications, and compliance requirements
• Processing payroll, superannuation, and invoicing
• Managing our ongoing relationship with staff and clients
• Communicating about shift availability, service updates, and operational matters
• Complying with legal and regulatory obligations (including aged care and workplace safety laws)
• Responding to enquiries submitted via our website or phone
• Improving our internal processes and service quality

We do not sell, rent, or trade your personal information. We may disclose your information to third parties only in the following circumstances:

• Healthcare facilities and clients — to facilitate nursing placements (e.g. sharing a nurse's credentials with a facility that has requested staff)
• Regulatory and government bodies — including AHPRA, the Australian Taxation Office, and WorkCover WA, where required by law
• Police and background check providers — to conduct required screening checks
• Payroll and accounting providers — contracted service providers who assist with payroll processing and financial administration
• IT and software providers — service providers who assist with our business systems, subject to confidentiality obligations
• Legal advisors — where necessary to obtain legal advice or resolve disputes
• With your consent — in any other circumstances where you have explicitly agreed to disclosure

We do not disclose personal information to overseas recipients unless required by law or with your express consent. If overseas disclosure becomes necessary, we will take reasonable steps to ensure the overseas recipient handles information consistently with Australian privacy law.

Some of the information we collect is classified as sensitive information under the Privacy Act, including health information, criminal history checks, and professional registration details. We treat sensitive information with the highest level of care and confidentiality.

We will only collect sensitive information where:

• You have provided explicit consent, or
• Collection is required or authorised by Australian law (e.g. mandatory screening requirements for working with vulnerable people)

Health information about care recipients shared with us for the purpose of matching appropriate nursing staff is treated as strictly confidential and is not disclosed beyond what is necessary for the safe delivery of care.

When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, pages visited, and time spent on pages. This information is collected in aggregate and is used to help us understand how our website is used and improve its performance.

Cookies: Our website may use cookies — small text files stored on your device — to improve your browsing experience. Cookies may be used to:

• Remember your preferences during a session
• Understand how visitors navigate our website (via analytics tools)
• Improve website functionality and performance

You can control cookie settings through your browser. Disabling cookies may affect some website functionality. We do not use cookies to collect personally identifiable information without your knowledge.

SargNet takes reasonable and practical steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• Password-protected and encrypted digital systems
• Restricted staff access to personal information on a need-to-know basis
• Secure physical storage for any paper-based records
• Regular review of our data security practices
• Confidentiality obligations for all staff and contractors

Retention: We retain personal information only for as long as it is needed for the purpose it was collected, or as required by law. When personal information is no longer required, we take reasonable steps to destroy or de-identify it securely.

Staff records are generally retained for a minimum of seven years in accordance with Australian tax and employment law requirements. Police clearances and registration records are retained for the duration of an individual's engagement with the agency plus a reasonable period thereafter.

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights in relation to your personal information:

You may request access to, or correction of, the personal information SargNet holds about you at any time. To make a request:

• Contact us in writing by email or post (see Section 14)
• Include your full name, contact details, and a description of the information you are seeking
• We may ask you to verify your identity before providing access

We will respond to access and correction requests within 30 days. In most cases, we will provide access free of charge. If we are unable to provide access or make a requested correction, we will explain our reasons in writing.

If you believe SargNet has mishandled your personal information or breached your privacy, we encourage you to contact us in the first instance. We take all complaints seriously and will respond within 30 days.

To make a privacy complaint, please contact us in writing with:

• Your name and contact details
• A description of your concern and the information involved
• What outcome you are seeking

If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

SargNet may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updated version will be published on this page with a revised effective date.

We encourage you to review this policy periodically. Your continued engagement with our services or use of our website after any changes are posted constitutes your acceptance of the updated policy. Where changes are significant, we will endeavour to notify affected individuals directly.

For any privacy-related enquiries, access requests, or complaints, please contact our Privacy Officer: